REFUND & CANCELLATION POLICY
Refund & Cancellation Policy
Due to the nature of professional consulting and advisory services, the following terms apply:
Cancellations by Client
Before Service Commencement:
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Clients may cancel services before work begins with written notice via email to info@ibmediagroup.com.
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Cancellations made more than 48 hours before the scheduled start date: Full refund of any prepaid fees, minus any preparation work already completed (if applicable).
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Cancellations made less than 48 hours before the scheduled start: Refund at the company's discretion, depending on the preparation work already performed.
After Service Commencement:
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Services may be cancelled at any time with written notice.
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No refund will be provided for work already completed or in progress.
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Any prepaid fees for future, undelivered services may be refunded at the company's discretion.
Refunds
Completed Services:
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Payments for completed or partially completed services are non-refundable.
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If a client is dissatisfied with the delivered services, we encourage discussion to resolve the matter before requesting a refund.
Prepaid but Undelivered Services:
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Any prepaid amounts for services not yet commenced or delivered may be refunded at the company's discretion.
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Refund eligibility depends on work already performed, contractual agreements, and specific circumstances.
Refund Process:
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Refund requests must be submitted in writing via email to frank@ibmediagroup.com within 14 days of service delivery or the event giving rise to the refund request.
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We will review refund requests and respond within 7 business days.
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Approved refunds are processed within 14 business days using the original payment method.
Disputes
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In case of disputes regarding services, delivery, or billing, both parties agree to seek an amicable resolution through good-faith discussion prior to any formal escalation.
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If resolution cannot be reached, disputes will be handled in accordance with our Terms & Conditions and Singapore law.
Contact for Cancellations & Refunds
International Business Media Pte. Ltd.
Email: info@ibmediagroup.com
Singapore